Due to the impact of the coronavirus epidemic in our country, some compulsory measures of the local government will lead to an irregular extension of the time limit for order processing. If you have not received the shipping notice within 10 days after you place your order, please contact us for related matters. Correspondingly, if your order is urgent, please do not place order.
Due to the impact of the coronavirus epidemic in our country, some compulsory measures of the local government will lead to an irregular extension of the time limit for order processing. If you have not received the shipping notice within 10 days after you place your order, please contact us for related matters. Correspondingly, if your order is urgent, please do not place order.
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Shipping FAQ

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, you can trace it here

CAN I CANCEL MY ORDER?
Yes.You can cancel your order before shipping.All you need to do is send us (info@acebuygo.com) an email with the subject line "CANCEL".But if the item has already shipped,you can not cancel order.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@acebuygo.com.If the address is wrong, we can correct it before shipping.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to discuss an after sales solution with you.
ABOUT CUSTOMS TAX

In order to lessen buyer's import tax or even exempt buyer from import tax,we shall declare the item with much less value than the actual price paid for the item.If necessary,we will contact you to confirm the declare value.

The lower declared value shall not reflect the total price paid by customer or the market price about the item,and perhaps shall not be suitable for those countries with different special tariff standard.We shall not take the responsibility if customs tax happen.